About This Business
Resource Software International Ltd. (RSI) is an Oshawa-based software company founded in 1990, recognized for unified communications management software. Its portfolio includes call accounting, call center analytics (Shadow Analytics), real-time dashboards, computer telephony integration (CTI), screen pops, toll-fraud detection, alert notification, hotel/motel billing, instant messaging and carrier comparison/rebilling tools. The Shadow Analytics platform adds AI-agent integration (MCP) with support for Claude, ChatGPT, Microsoft Copilot and custom agent frameworks, and is compatible with RingCentral, Intermedia, Zoom, Cisco, Avaya, Mitel and Microsoft Teams ecosystems. RSI reports installations in over 80 countries across retail, government, education, hospitality, brokerage and professional sectors. Phones +1 905-576-4575 and +1 718-701-0945.
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